Virginia's CTE Resource Center - Workplace Readiness Skills

Virginia’s CTE Resource Center

Demonstrate customer-service skills.

Definition

Demonstration includes
  • addressing the needs of all customers (e.g., proactively engaging customers until they are satisfied)
  • providing helpful, courteous, and knowledgeable service (e.g., displaying a positive attitude, treating all customers with the same degree of professional respect, sharing information and knowledge honestly and forthrightly).

Process/Skill Questions

  • What does having a positive attitude mean in terms of work behavior?
  • How does a positive attitude help you in your personal life? In school? At work?
  • Why do you think employers put a premium on employees having a positive attitude?

Other Related Standards

Instructional Resources for Workplace Readiness Skills

7 Customer Service Trends to Watch in 2012

Best Practices in Customer Service

Determine Potential Customers

Provision of Customer Service and Its Benefits

Seven Keys for Building Customer Loyalty—and Company Profits

The Importance of Achieving Customer Satisfaction

The Importance of Internal and External Customer Service