addressing the needs of all customers (e.g., proactively engaging customers until they are satisfied)
providing helpful, courteous, and knowledgeable service (e.g., displaying a positive attitude, treating all customers with the same degree of professional respect, sharing information and knowledge honestly and forthrightly).
What does having a positive attitude mean in terms of work behavior?
How does a positive attitude help you in your personal life? In school? At work?
Why do you think employers put a premium on employees having a positive attitude?
Other Related Standards
Instructional Resources for Workplace Readiness Skills