Virginia's CTE Resource Center - Workplace Readiness Skills

Virginia’s CTE Resource Center

Demonstrate effective speaking and listening skills.

Definition

Demonstration includes
  • communicating effectively with customers and fellow coworkers (e.g., avoiding the use of slang, being pleasant and helpful)
  • exhibiting public and group speaking skills
  • comprehending details and following directions
  • repeating directions or requests to ensure understanding (i.e., practicing active listening).

Process/Skill Questions

  • How do the professional standards and practices in your chosen field reflect the need for good speaking and listening skills?
  • How can miscommunication interfere with your performance in the workplace?
  • What resources are available to help you develop speaking and listening skills?
  • What are some potential consequences of having poor oral communication skills?
  • What do employers expect from job applicants and workers in terms of communication skills?

Related Standards of Learning

English

6.2

The student will present, listen critically to, and express opinions in oral presentations.
  • Distinguish between fact and opinion.
  • Compare and contrast viewpoints.
  • Present a convincing argument.
  • Paraphrase and summarize what is heard.
  • Use language and vocabulary appropriate to audience, topic, and purpose.

7.1

The student will participate in and contribute to conversations, group discussions, and oral presentations.
  • Communicate ideas and information orally in an organized and succinct manner.
  • Ask probing questions to seek elaboration and clarification of ideas.
  • Make statements to communicate agreement or tactful disagreement with others’ ideas.
  • Use language and style appropriate to audience, topic, and purpose.
  • Use a variety of strategies to listen actively.

7.2

The student will identify and demonstrate the relationship between a speaker’s verbal and nonverbal messages.
  • Use verbal communication skills, such as word choice, pitch, feeling, tone, and voice, appropriate for the intended audience.
  • Use nonverbal communication skills, such as eye contact, posture, and gestures to enhance verbal communication skills.
  • Compare/contrast a speaker’s verbal and nonverbal messages.

8.2

The student will develop and deliver oral presentations in groups and individually.
  • Choose topic and purpose appropriate to the audience.
  • Choose vocabulary and tone appropriate to the audience, topic, and purpose.
  • Use appropriate verbal and nonverbal presentation skills.
  • Respond to audience questions and comments.
  • Differentiate between standard English and informal language.
  • Critique oral presentations.
  • Assume shared responsibility for collaborative work.
  • Use a variety of strategies to listen actively.

9.1

The student will make planned oral presentations independently and in small groups.
  1. Include definitions to increase clarity.
  2. Use relevant details to support main ideas.
  3. Illustrate main ideas through anecdotes and examples.
  4. Use grammatically correct language, including vocabulary appropriate to the topic, audience, and purpose.
  5. Use verbal and nonverbal techniques for presentation.
  6. Evaluate impact and purpose of presentation.
  7. Credit information sources.
  8. Give impromptu responses to questions about presentation.
  9. Give and follow spoken directions to perform specific tasks, answer questions, or solve problems.
  10. Use a variety of strategies to listen actively.
  11. Summarize and evaluate information presented orally by others.
  12. Assume shared responsibility for collaborative work.

10.1

The student will participate in, collaborate in, and report on small-group learning activities.
  1. Assume responsibility for specific group tasks.
  2. Collaborate in the preparation or summary of the group activity.
  3. Include all group members in oral presentation.
  4. Choose vocabulary, language, and tone appropriate to the topic, audience, and purpose.
  5. Demonstrate the ability to work effectively with diverse teams to accomplish a common goal.
  6. Collaborate with others to exchange ideas, develop new understandings, make decisions, and solve problems.
  7. Access, critically evaluate, and use information accurately to solve problems.
  8. Evaluate one’s own role in preparation and delivery of oral reports.
  9. Use a variety of strategies to listen actively.
  10. Analyze and interpret others' presentations.
  11. Evaluate effectiveness of group process in preparation and delivery of oral reports.

11.1

The student will make informative and persuasive presentations.
  1. Gather and organize evidence to support a position.
  2. Present evidence clearly and convincingly.
  3. Address counterclaims.
  4. Support and defend ideas in public forums.
  5. Use grammatically correct language, including vocabulary appropriate to the topic, audience, and purpose.
  6. Monitor listening and use a variety of active listening strategies to make evaluations.
  7. Use presentation technology.
  8. Collaborate and report on small-group learning activities.

12.1

The student will make a formal oral presentation in a group or individually.
  1. Choose the purpose of the presentation.
  2. Choose vocabulary, language, and tone appropriate to the audience, topic, and purpose.
  3. Use details, illustrations, statistics, comparisons, and analogies to support the presentation.
  4. Use media, visual literacy, and technology skills to create and support the presentation.
  5. Use grammatically correct language, including vocabulary appropriate to the topic, audience, and purpose.
  6. Collaborate and report on small-group learning activities.
  7. Evaluate formal presentations including personal, digital, visual, textual, and technological.
  8. Use a variety of listening strategies to analyze relationships among purpose, audience, and content of presentations.
  9. Critique effectiveness of presentations.

History and Social Science

CE.1

The student will demonstrate skills for historical thinking, geographical analysis, economic decision making, and responsible citizenship by

  1. analyzing and interpreting evidence from primary and secondary sources, including charts, graphs, and political cartoons;
  2. analyzing how political and economic trends influence public policy, using demographic information and other data sources;
  3. analyzing information to create diagrams, tables, charts, graphs, and spreadsheets;
  4. determining the accuracy and validity of information by separating fact and opinion and recognizing bias;
  5. constructing informed, evidence-based arguments from multiple sources;
  6. determining multiple cause-and-effect relationships that impact political and economic events;
  7. taking informed action to address school, community, local, state, national, and global issues;
  8. using a decision-making model to analyze and explain the costs and benefits of a specific choice;
  9. applying civic virtue and democratic principles to make collaborative decisions; and
  10. defending conclusions orally and in writing to a wide range of audiences, using evidence from sources.

CE.4

The student will demonstrate personal character traits that facilitate thoughtful and effective participation in civic life by

  1. practicing trustworthiness and honesty;
  2. practicing courtesy and respect for the rights of others;
  3. practicing responsibility, accountability, and self-reliance;
  4. practicing respect for the law;
  5. practicing patriotism;
  6. practicing thoughtful decision making; and
  7. practicing service to the school and/or local community.

GOVT.1

The student will demonstrate skills for historical thinking, geographical analysis, economic decision making, and responsible citizenship by

  1. planning inquiries by synthesizing information from diverse primary and secondary sources;
  2. analyzing how political and economic trends influence public policy, using demographic information and other data sources;
  3. comparing and contrasting historical, cultural, economic, and political perspectives;
  4. evaluating critically the quality, accuracy, and validity of information to determine misconceptions, fact and opinion, and bias;
  5. constructing informed, analytic arguments using evidence from multiple sources to introduce and support substantive and significant claims;
  6. explaining how cause-and-effect relationships impact political and economic events;
  7. taking knowledgeable, constructive action, individually and collaboratively, to address school, community, local, state, national, and global issues;
  8. using a decision-making model to analyze the costs and benefits of a specific choice, considering incentives and possible consequences;
  9. applying civic virtues and democratic principles to make collaborative decisions; and
  10. communicating conclusions orally and in writing to a wide range of audiences, using evidence from multiple sources and citing specific sources.

USI.1

The student will demonstrate skills for historical thinking, geographical analysis, economic decision making, and responsible citizenship, by

  1. analyzing and interpreting artifacts and primary and secondary sources to understand events in United States history;
  2. analyzing and interpreting geographic information to determine patterns and trends in United States history;
  3. interpreting charts, graphs, and pictures to determine characteristics of people, places, or events in United States history;
  4. using evidence to draw conclusions and make generalizations;
  5. comparing and contrasting historical, cultural, and political perspectives in United States history;
  6. determining relationships with multiple causes or effects in United States history;
  7. explaining connections across time and place;
  8. using a decision-making model to identify the costs and benefits of a specific choice made;
  9. identifying the rights and responsibilities of citizenship and the ethical use of material or intellectual property; and
  10. investigating and researching to develop products orally and in writing.

USII.1

The student will demonstrate skills for historical thinking, geographical analysis, economic decision making, and responsible citizenship by

  1. analyzing and interpreting artifacts and primary and secondary sources to understand events in United States history;
  2. analyzing and interpreting geographic information to determine patterns and trends in United States history;
  3. interpreting charts, graphs, and pictures to determine characteristics of people, places, or events in United States history;
  4. using evidence to draw conclusions and make generalizations;
  5. comparing and contrasting historical, cultural, and political perspectives in United States history;
  6. determining relationships with multiple causes or effects in United States history;
  7. explaining connections across time and place;
  8. using a decision-making model to identify costs and benefits of a specific choice made;
  9. identifying the rights and responsibilities of citizenship and the ethical use of material or intellectual property; and
  10. investigating and researching to develop products orally and in writing.

VUS.1

The student will demonstrate skills for historical thinking, geographical analysis, economic decision making, and responsible citizenship by

  1. synthesizing evidence from artifacts and primary and secondary sources to obtain information about events in Virginia and United States history;
  2. using geographic information to determine patterns and trends in Virginia and United States history;
  3. interpreting charts, graphs, and pictures to determine characteristics of people, places, or events in Virginia and United States history;
  4. constructing arguments, using evidence from multiple sources;
  5. comparing and contrasting historical, cultural, economic, and political perspectives in Virginia and United States history;
  6. explaining how indirect cause-and-effect relationships impact people, places, and events in Virginia and United States history;
  7. analyzing multiple connections across time and place;
  8. using a decision-making model to analyze and explain the incentives for and consequences of a specific choice made;
  9. identifying the rights and responsibilities of citizenship and ethical use of material and intellectual property; and
  10. investigating and researching to develop products orally and in writing.

WG.1

The student will demonstrate skills for historical thinking, geographical analysis, economic decision making, and responsible citizenship by

  1. synthesizing evidence from artifacts and primary and secondary sources to obtain information about the world’s countries, cities, and environments;
  2. using geographic information to determine patterns and trends to understand world regions;
  3. creating, comparing, and interpreting maps, charts, graphs, and pictures to determine characteristics of world regions;
  4. evaluating sources for accuracy, credibility, bias, and propaganda;
  5. using maps and other visual images to compare and contrast historical, cultural, economic, and political perspectives;
  6. explaining indirect cause-and-effect relationships to understand geospatial connections;
  7. analyzing multiple connections across time and place;
  8. using a decision-making model to analyze and explain the incentives for and consequences of a specific choice made;
  9. identifying the rights and responsibilities of citizenship and the ethical use of material or intellectual property; and
  10. investigating and researching to develop products orally and in writing.

WHI.1

The student will demonstrate skills for historical thinking, geographical analysis, economic decision making, and responsible citizenship by

  1. synthesizing evidence from artifacts and primary and secondary sources to obtain information about events in world history;
  2. using geographic information to determine patterns and trends to understand world history;
  3. interpreting charts, graphs, and pictures to determine characteristics of people, places, or events in world history;
  4. evaluating sources for accuracy, credibility, bias, and propaganda;
  5. comparing and contrasting historical, cultural, economic, and political perspectives in world history;
  6. explaining how indirect cause-and-effect relationships impacted people, places, and events in world history;
  7. analyzing multiple connections across time and place;
  8. using a decision-making model to analyze and explain the incentives for and consequences of a specific choice made;
  9. identifying the rights and responsibilities of citizens and ethical use of materials and intellectual property; and
  10. investigating and researching to develop products orally and in writing.

WHII.1

The student will demonstrate skills for historical thinking, geographical analysis, economic decision making, and responsible citizenship by

  1. synthesizing evidence from artifacts and primary and secondary sources to obtain information about events and life in world history;
  2. using geographic information to determine patterns and trends in world history;
  3. interpreting charts, graphs, and pictures to determine characteristics of people, places, or events in world history;
  4. evaluating sources for accuracy, credibility, bias, and propaganda;
  5. comparing and contrasting historical, cultural, economic, and political perspectives in world history;
  6. explaining how indirect cause-and-effect relationships impacted people, places, and events in world history;
  7. analyzing multiple connections across time and place;
  8. using a decision-making model to analyze and explain the incentives for and consequences of a specific choice made;
  9. identifying the rights and responsibilities of citizens and ethical use of materials and intellectual property; and
  10. investigating and researching to develop products orally and in writing.

Other Related Standards

Instructional Resources for Workplace Readiness Skills

Active Listening

Body Language

Building Effective Interpersonal Communication Skills

Communication Activities

Effective Communication

Positive Listening Experiences

Public Speaking and Communication Lessons and Worksheets

Speaking to an Audience

Verbal Communication

Workplace Body Language