Virginia's CTE Resource Center - Workplace Readiness Skills

Virginia’s CTE Resource Center

Demonstrate effective speaking and listening skills.

Definition

Demonstration includes
  • communicating effectively with customers and fellow coworkers (e.g., avoiding the use of slang, being pleasant and helpful)
  • exhibiting public and group speaking skills
  • comprehending details and following directions
  • repeating directions or requests to ensure understanding (i.e., practicing active listening).

Process/Skill Questions

  • How do the professional standards and practices in your chosen field reflect the need for good speaking and listening skills?
  • How can miscommunication interfere with your performance in the workplace?
  • What resources are available to help you develop speaking and listening skills?
  • What are some potential consequences of having poor oral communication skills?
  • What do employers expect from job applicants and workers in terms of communication skills?

Related Standards of Learning

English

6.2

The student will present, listen critically to, and express opinions in oral presentations.
  • Distinguish between fact and opinion.
  • Compare and contrast viewpoints.
  • Present a convincing argument.
  • Paraphrase and summarize what is heard.
  • Use language and vocabulary appropriate to audience, topic, and purpose.

7.1

The student will participate in and contribute to conversations, group discussions, and oral presentations.
  • Communicate ideas and information orally in an organized and succinct manner.
  • Ask probing questions to seek elaboration and clarification of ideas.
  • Make statements to communicate agreement or tactful disagreement with others’ ideas.
  • Use language and style appropriate to audience, topic, and purpose.
  • Use a variety of strategies to listen actively.

7.2

The student will identify and demonstrate the relationship between a speaker’s verbal and nonverbal messages.
  • Use verbal communication skills, such as word choice, pitch, feeling, tone, and voice, appropriate for the intended audience.
  • Use nonverbal communication skills, such as eye contact, posture, and gestures to enhance verbal communication skills.
  • Compare/contrast a speaker’s verbal and nonverbal messages.

8.2

The student will develop and deliver oral presentations in groups and individually.
  • Choose topic and purpose appropriate to the audience.
  • Choose vocabulary and tone appropriate to the audience, topic, and purpose.
  • Use appropriate verbal and nonverbal presentation skills.
  • Respond to audience questions and comments.
  • Differentiate between standard English and informal language.
  • Critique oral presentations.
  • Assume shared responsibility for collaborative work.
  • Use a variety of strategies to listen actively.

9.1

The student will make planned oral presentations independently and in small groups.
  1. Include definitions to increase clarity.
  2. Use relevant details to support main ideas.
  3. Illustrate main ideas through anecdotes and examples.
  4. Use grammatically correct language, including vocabulary appropriate to the topic, audience, and purpose.
  5. Use verbal and nonverbal techniques for presentation.
  6. Evaluate impact and purpose of presentation.
  7. Credit information sources.
  8. Give impromptu responses to questions about presentation.
  9. Give and follow spoken directions to perform specific tasks, answer questions, or solve problems.
  10. Use a variety of strategies to listen actively.
  11. Summarize and evaluate information presented orally by others.
  12. Assume shared responsibility for collaborative work.

10.1

The student will participate in, collaborate in, and report on small-group learning activities.
  1. Assume responsibility for specific group tasks.
  2. Collaborate in the preparation or summary of the group activity.
  3. Include all group members in oral presentation.
  4. Choose vocabulary, language, and tone appropriate to the topic, audience, and purpose.
  5. Demonstrate the ability to work effectively with diverse teams to accomplish a common goal.
  6. Collaborate with others to exchange ideas, develop new understandings, make decisions, and solve problems.
  7. Access, critically evaluate, and use information accurately to solve problems.
  8. Evaluate one’s own role in preparation and delivery of oral reports.
  9. Use a variety of strategies to listen actively.
  10. Analyze and interpret others' presentations.
  11. Evaluate effectiveness of group process in preparation and delivery of oral reports.

11.1

The student will make informative and persuasive presentations.
  1. Gather and organize evidence to support a position.
  2. Present evidence clearly and convincingly.
  3. Address counterclaims.
  4. Support and defend ideas in public forums.
  5. Use grammatically correct language, including vocabulary appropriate to the topic, audience, and purpose.
  6. Monitor listening and use a variety of active listening strategies to make evaluations.
  7. Use presentation technology.
  8. Collaborate and report on small-group learning activities.

12.1

The student will make a formal oral presentation in a group or individually.
  1. Choose the purpose of the presentation.
  2. Choose vocabulary, language, and tone appropriate to the audience, topic, and purpose.
  3. Use details, illustrations, statistics, comparisons, and analogies to support the presentation.
  4. Use media, visual literacy, and technology skills to create and support the presentation.
  5. Use grammatically correct language, including vocabulary appropriate to the topic, audience, and purpose.
  6. Collaborate and report on small-group learning activities.
  7. Evaluate formal presentations including personal, digital, visual, textual, and technological.
  8. Use a variety of listening strategies to analyze relationships among purpose, audience, and content of presentations.
  9. Critique effectiveness of presentations.

Other Related Standards

Instructional Resources for Workplace Readiness Skills

Active Listening

Body Language

Building Effective Interpersonal Communication Skills

Effective Communication

Positive Listening Experiences

Public Speaking and Communication Lessons and Worksheets

Speaking to an Audience

Verbal Communication

Workplace Body Language